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.erp-ticket-launcher svg{width:22px;height:22px}.erp-ticket-launcher.is-active{color:#155bd5;background:#fff7ed;border-color:#f57c20}.tickets-page{--tickets-blue:#155bd5;--tickets-blue-deep:#123f91;--tickets-ink:#102849;--tickets-muted:#60718a;--tickets-line:#d7e2ef;--tickets-orange:#f57c20;--tickets-surface:#fff;width:min(100%,1680px);color:var(--tickets-ink);gap:20px;margin:0 auto;padding:clamp(22px,2.6vw,44px);display:grid}.erp-content:has(.tickets-page){--erp-content-scale:1}.ticket-detail-header:before{background:var(--tickets-orange);content:"";width:58px;height:2px;position:absolute;bottom:-1px;right:0}.ticket-detail-header h1{color:var(--tickets-ink);letter-spacing:-.025em;margin:4px 0 6px;font-size:clamp(1.55rem,2.4vw,2rem);line-height:1.08}.ticket-detail-header p{color:#60718a;margin:0}.tickets-primary-button{background:var(--tickets-blue);color:#fff;min-height:44px;font:inherit;cursor:pointer;border:1px solid #0f4ebc;border-radius:12px;align-items:center;gap:10px;padding:0 17px;font-weight:900;transition:background .16s,border-color .16s,box-shadow .16s,transform .16s;display:inline-flex;box-shadow:0 5px 12px #10284921}.tickets-page .tickets-primary-button{flex:none;width:auto;min-width:196px}.tickets-primary-button:hover{background:#1048aa;border-color:#0c3f96;transform:translateY(-1px);box-shadow:0 7px 15px #10284929}.tickets-primary-button:active{transform:translateY(0);box-shadow:0 4px 10px #10284929}.tickets-primary-button svg{width:28px;height:28px}.tickets-feedback{border:1px solid;border-radius:10px;justify-content:space-between;align-items:center;gap:12px;padding:12px 15px;font-weight:800;display:flex}.tickets-feedback button{min-height:34px;color:inherit;font:inherit;cursor:pointer;background:0 0;border:1px solid;border-radius:8px;padding:0 11px;font-size:.76rem;font-weight:850}.tickets-personal-views{border:1px solid var(--tickets-line);background:var(--tickets-surface);border-radius:12px;gap:4px;width:fit-content;max-width:100%;padding:4px;display:flex;overflow-x:auto}.tickets-personal-views button{min-height:42px;color:var(--tickets-muted);font:inherit;white-space:nowrap;cursor:pointer;background:0 0;border:0;border-radius:8px;padding:0 16px;font-size:.84rem;font-weight:850}.tickets-personal-views button[aria-pressed=true]{color:var(--tickets-blue);background:#eaf2ff}.tickets-feedback.is-success{color:#176d3d;background:#eefbf3;border-color:#86d1a7}.tickets-feedback.is-error{color:#a61b1b;background:#fff3f3;border-color:#efaaaa}.tickets-page .tickets-kpis.programacao-kpis-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:0}.tickets-page .tickets-kpis .drivers-summary-card{border-radius:14px;gap:5px;min-height:104px;padding:14px 16px 13px;box-shadow:0 7px 18px #1028490d}.tickets-page .tickets-kpis .drivers-summary-card:before{height:3px}.tickets-page .tickets-kpis .drivers-summary-label{font-size:.82rem;font-weight:750}.tickets-page .tickets-kpis .drivers-summary-card strong{margin-top:2px;font-size:1.62rem;line-height:1}.tickets-kpis-skeleton{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.tickets-kpis-skeleton>span{border:1px solid var(--tickets-line);background:linear-gradient(100deg,#e7edf5 30%,#f7f9fc 50%,#e7edf5 70%) 0 0/220% 100%;border-radius:14px;min-height:104px;animation:1.35s ease-in-out infinite tickets-shimmer}.tickets-table-wrap{border:1px solid var(--tickets-line);background:#fff;border-radius:18px;overflow:hidden;box-shadow:0 10px 24px #1028490d}.tickets-toolbar{min-width:0}.tickets-page .tickets-toolbar.programacao-table-toolbar{grid-template-columns:minmax(160px,.55fr) auto;min-width:0}.tickets-toolbar .programacao-table-search{width:min(38vw,390px)}.tickets-filters-shell{border-bottom:1px solid var(--tickets-line);background:#f7f9fc;padding:12px}.tickets-filter-panel{border-radius:14px}.tickets-filter-panel.availability-filter-panel{background:#fff;border-color:#cbd9ea;box-shadow:0 8px 22px #1028490f}.tickets-filter-panel.availability-filter-panel .settings-label{color:#425671;font-size:.78rem;font-weight:850}.tickets-filter-panel.availability-filter-panel .settings-input,.tickets-filter-panel.availability-filter-panel .settings-select{color:#102849;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background-color:#f6f9fd;border-color:#cbd9ea;min-height:46px}.tickets-filter-panel.availability-filter-panel .settings-select{background-image:linear-gradient(45deg,#0000 50%,#60718a 50%),linear-gradient(135deg,#60718a 50%,#0000 50%);background-position:calc(100% - 18px) calc(50% - 2px),calc(100% - 13px) calc(50% - 2px);background-repeat:no-repeat;background-size:6px 6px,6px 6px}.tickets-filter-panel.availability-filter-panel .settings-input:hover,.tickets-filter-panel.availability-filter-panel .settings-select:hover{background-color:#fff;border-color:#8ba8cc}.tickets-filter-panel.availability-filter-panel .settings-input:focus,.tickets-filter-panel.availability-filter-panel .settings-select:focus-visible{background-color:#fff;border-color:#f57c20cc;outline:none;box-shadow:0 0 0 3px #f57c201f}.tickets-filter-panel.availability-filter-panel .settings-input::-webkit-calendar-picker-indicator{filter:none}.tickets-filter-panel .programacao-toolbar-primary{width:100%;display:block}.tickets-filter-groups{gap:12px;display:grid}.tickets-filter-group{background:#fbfdff;border:1px solid #d7e2ef;border-radius:12px;min-width:0;padding:14px}.tickets-filter-group__title{color:#18375f;letter-spacing:.03em;margin:0 0 12px;font-size:.82rem;font-weight:900}.tickets-filter-group__title>button{width:100%;min-height:44px;color:inherit;font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:9px;align-items:center;gap:9px;padding:0 12px;display:flex}.tickets-filter-group__title>button:focus-visible{outline-offset:2px;outline:3px solid #f57c203d}.tickets-filter-group__title svg{width:18px;height:18px;margin-left:auto;transition:transform .16s}.tickets-filter-group__title button[aria-expanded=true] svg{transform:rotate(180deg)}.tickets-filter-group__active{color:#a94b08;letter-spacing:0;background:#fff0df;border-radius:999px;padding:3px 7px;font-size:.68rem}.tickets-filter-group__content{min-width:0}.tickets-filter-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;width:100%;display:grid}.tickets-filter-grid .settings-field{width:100%;min-width:0;max-width:none}.tickets-filter-grid .settings-input{width:100%}.tickets-filter-actions{justify-content:flex-end;gap:10px;margin-top:14px;display:flex}.tickets-filter-actions button{min-height:42px;padding-inline:18px}.tickets-table-scroll{overflow-x:auto}.tickets-table{border-collapse:collapse;width:100%;min-width:880px}.tickets-table-caption{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}.tickets-table thead{background:var(--tickets-blue-deep);color:#fff}.tickets-table th{border-bottom:2px solid var(--tickets-orange);text-align:left;letter-spacing:.06em;text-transform:uppercase;padding:13px 16px;font-size:.86rem}.tickets-table td{vertical-align:middle;border-bottom:1px solid #e3ebf4;padding:15px 16px}.tickets-table tbody tr:hover{background:#f3f7fc}.tickets-table tbody tr{animation:.24s cubic-bezier(.2,.75,.3,1) both tickets-enter}.tickets-table tbody tr:nth-child(2){animation-delay:35ms}.tickets-table tbody tr:nth-child(3){animation-delay:70ms}.tickets-table tbody tr:nth-child(n+4){animation-delay:95ms}.tickets-table td a{color:var(--tickets-blue);letter-spacing:-.03em;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-weight:900;text-decoration:none}.tickets-table td a:hover{text-underline-offset:3px;text-decoration:underline}.tickets-table td strong,.tickets-table td span{display:block}.tickets-table td>span{color:#718097;margin-top:3px;font-size:.84rem}.tickets-table__subject{min-width:230px}.tickets-table__subject strong{color:var(--tickets-ink);margin-top:7px;font-size:.94rem;line-height:1.3}.tickets-table__context{min-width:185px}.tickets-table__context small{color:var(--tickets-blue);margin-top:4px;font-size:.68rem;font-weight:850;display:block}.tickets-table__assignee{min-width:150px}.tickets-table__time{min-width:135px}.tickets-table__time time{white-space:nowrap;font-size:.82rem;font-weight:800;display:block}.tickets-mobile-list{display:none}.ticket-mobile-card{border:1px solid var(--tickets-line);border-left:4px solid var(--tickets-blue);background:var(--tickets-surface);border-radius:14px;animation:.24s cubic-bezier(.2,.75,.3,1) both tickets-enter;overflow:hidden}.ticket-mobile-card__link{min-height:44px;color:inherit;gap:13px;padding:16px;text-decoration:none;transition:background-color .16s,box-shadow .16s;display:grid}.ticket-mobile-card__link:hover{background:#f8fbff}.ticket-mobile-card__link:focus-visible{outline-offset:-3px;outline:3px solid #f57c20b8}.ticket-mobile-card__link>header,.ticket-mobile-card__link>footer{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-mobile-card h2{color:var(--tickets-ink);margin:5px 0 0;font-size:1rem;line-height:1.25}.ticket-mobile-card__protocol{color:var(--tickets-blue);font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:.74rem;font-weight:900}.ticket-mobile-card__link>p{color:var(--tickets-muted);margin:0;font-size:.78rem}.ticket-mobile-card dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0;display:grid}.ticket-mobile-card dl>div{background:#f3f7fc;border-radius:9px;min-width:0;padding:9px 10px}.ticket-mobile-card dt{color:var(--tickets-muted);font-size:.65rem;font-weight:750}.ticket-mobile-card dd{overflow-wrap:anywhere;white-space:normal;margin:3px 0 0;font-size:.76rem;font-weight:850;line-height:1.35}.ticket-mobile-card__updated{grid-column:1/-1}.ticket-mobile-card__link>footer{border-top:1px solid var(--tickets-line);align-items:center;padding-top:11px}.ticket-mobile-card footer time{color:var(--tickets-muted);font-size:.68rem}.tickets-status,.tickets-priority{white-space:nowrap;border-radius:999px;align-items:center;gap:6px;width:fit-content;padding:4px 8px;font-size:.68rem;font-weight:900;display:inline-flex!important}.tickets-status:before,.tickets-priority:before{content:"";background:currentColor;border-radius:50%;width:5px;height:5px}.tickets-status.is-aberto{color:#155bd5;background:#eaf2ff}.tickets-status.is-em_atendimento{color:#a94b08;background:#fff1e7}.tickets-status.is-aguardando_usuario{color:#856404;background:#fff8d9}.tickets-status.is-resolvido{color:#176d3d;background:#e9f8ef}.tickets-status.is-cancelado{color:#5b6572;background:#f1f3f6}.tickets-priority.is-urgente{color:#b42318;background:#ffe9e9}.tickets-priority.is-alta{color:#a94b08;background:#fff1e7}.tickets-priority.is-normal{color:#155bd5;background:#eaf2ff}.tickets-priority.is-baixa{color:#5c6878;background:#eef2f6}.tickets-empty{color:#66758a;text-align:center;align-content:center;place-items:center;gap:8px;min-height:260px;padding:30px;display:grid}.tickets-pagination{border-top:1px solid #dbe5f1;justify-content:flex-end;align-items:center;gap:12px;padding:12px 16px;display:flex}.tickets-pagination button{color:#155bd5;min-height:36px;font:inherit;background:#fff;border:1px solid #155bd5;border-radius:8px;padding:0 12px;font-weight:800}.tickets-pagination button:disabled{cursor:not-allowed;opacity:.45}.tickets-empty svg{color:#155bd5;width:52px;height:52px}.tickets-empty strong{color:#102849;font-size:1.05rem}.tickets-skeleton{gap:12px;padding:22px;display:grid}.tickets-skeleton span{background:linear-gradient(100deg,#e7edf5 30%,#f7f9fc 50%,#e7edf5 70%) 0 0/220% 100%;border-radius:10px;height:54px;animation:1.35s ease-in-out infinite tickets-shimmer}@keyframes tickets-enter{0%{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}@keyframes tickets-shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.tickets-modal-overlay{--tickets-blue:#155bd5;--tickets-blue-deep:#123f91;--tickets-ink:#102849;--tickets-line:#d7e2ef;--tickets-orange:#f57c20;--tickets-surface:#fff;align-items:center;padding:12px}.programacao-feedback-dialog.tickets-modal{--programacao-modal-scale:1;background:#fff;border:1px solid #c8d7e9;border-radius:16px;flex-direction:column;gap:0;width:min(960px,100vw - 32px);max-width:min(960px,100vw - 32px);max-height:calc(100dvh - 32px);padding:0;display:flex;overflow:hidden;box-shadow:0 24px 64px #0819303d}.tickets-modal__header{border-bottom:3px solid var(--tickets-orange);background:var(--tickets-blue);color:#fff;flex:none;justify-content:space-between;align-items:flex-start;gap:18px;padding:32px 38px;display:flex;position:relative}.tickets-modal__header:after{content:"";background:#ffffffd9;width:54px;height:4px;position:absolute;top:0;right:72px}.tickets-modal__header h2,.tickets-modal__header p{color:#fff}.tickets-modal__header p{opacity:.85;margin:5px 0 0}.tickets-modal__eyebrow{border-left:3px solid var(--tickets-orange);letter-spacing:.12em;text-transform:uppercase;background:#fff;border-radius:999px;width:fit-content;margin:0 0 6px;padding:4px 9px;font-size:.65rem;font-weight:900;color:#d45e0d!important}.tickets-modal__body{background:#f4f7fb;grid-template-rows:minmax(0,1fr) auto;gap:20px;min-height:0;padding:26px;display:grid}.tickets-form-grid{border:1px solid var(--tickets-line);border-left:3px solid var(--tickets-orange);background:#fff;border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;padding:22px;display:grid;overflow-y:auto}.tickets-form-wide{grid-column:1/-1}.tickets-operational-scope{border:1px solid var(--tickets-line);border-left:3px solid var(--tickets-orange);background:#f7faff;border-radius:12px;min-width:0;margin:0;padding:14px}.tickets-operational-scope legend{color:var(--tickets-ink);padding:0 8px;font-size:.76rem;font-weight:900}.tickets-operational-scope>p{color:#a61b1b;margin:0;font-size:.8rem;font-weight:750}.tickets-operational-scope__grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.tickets-textarea{resize:vertical;min-height:120px;height:auto!important;padding:12px!important}.tickets-modal__actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.tickets-modal__actions button{justify-content:center;width:100%;min-height:44px}.tickets-modal__header .sac-export-modal__close svg{width:20px;height:20px}.ticket-create-upload{width:fit-content;min-height:44px;color:var(--tickets-blue);cursor:pointer;background:#f7faff;border:1px solid #9eb4cf;border-radius:10px;align-items:center;padding:0 16px;font-size:.82rem;font-weight:850;display:inline-flex}.ticket-create-upload:hover{border-color:var(--tickets-blue);background:#eef5ff}.ticket-create-upload input{opacity:0;width:1px;height:1px;position:absolute}.ticket-create-upload__selection{color:var(--tickets-muted);overflow-wrap:anywhere;font-size:.78rem}.tickets-refreshing{z-index:80;background:var(--tickets-surface);color:var(--tickets-blue);border:1px solid #b9cce5;border-radius:999px;padding:9px 13px;font-size:.76rem;font-weight:850;position:fixed;bottom:24px;right:24px;box-shadow:0 8px 24px #10284924}.ticket-back-link{color:#155bd5;align-items:center;gap:7px;width:fit-content;font-size:.82rem;font-weight:800;text-decoration:none;display:inline-flex}.ticket-back-link:hover{text-underline-offset:4px;text-decoration:underline}.ticket-detail-header{border:1px solid var(--tickets-line);border-top:3px solid var(--tickets-blue);background:#fff;border-radius:16px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:24px;padding:20px 22px;display:grid;position:relative;overflow:hidden;box-shadow:0 8px 22px #1028490d}.ticket-detail-heading{min-width:0}.ticket-detail-context{color:var(--tickets-orange);letter-spacing:.14em;text-transform:uppercase;font-size:.74rem;font-weight:900}.ticket-detail-title-row{align-items:center;gap:12px;margin:5px 0 6px;display:flex}.ticket-detail-title-row h1{min-width:0;margin:0}.ticket-detail-heading p{color:var(--tickets-muted);margin:0;font-size:.9rem}.ticket-detail-actions{grid-template-columns:minmax(210px,260px) auto;align-items:end;gap:9px;display:grid}.ticket-assignee-field,.ticket-visibility-field{gap:6px;display:grid}.ticket-assignee-field>span,.ticket-visibility-field>span{color:var(--tickets-muted);font-size:.78rem;font-weight:800}.ticket-assignee-field select,.ticket-visibility-field select{min-height:40px;color:var(--tickets-ink);font:inherit;background:#f7f9fc;border:1px solid #cbd9ea;border-radius:10px;padding:0 34px 0 11px;font-size:.88rem}.ticket-status-actions{gap:8px;display:flex}.ticket-status-actions button,.ticket-action-button,.ticket-catalog-list button{color:#fff;cursor:pointer;background:#155bd5;border:1px solid #155bd5;border-radius:10px;min-height:40px;padding:0 13px;font-weight:850}.ticket-status-actions button.is-secondary,.ticket-action-button.is-secondary{color:#155bd5;background:#fff}.ticket-action-button.is-claim{color:#fff;background:#f57c20;border-color:#c75d0d}.ticket-action-button:disabled{cursor:wait;opacity:.65}.ticket-action-button,.ticket-status-actions button,.tickets-feedback,.tickets-filter-panel{transition:border-color .16s,background-color .16s,box-shadow .16s,color .16s,transform .16s}.ticket-action-button:not(:disabled):active,.ticket-status-actions button:not(:disabled):active{transform:translateY(1px)}.tickets-feedback,.tickets-filter-panel,.ticket-detail-header{animation:.22s cubic-bezier(.2,.75,.3,1) both tickets-enter}.ticket-status-actions button.is-success{color:#fff;background:#16834b;border-color:#16834b}.ticket-participant-card{background:#f7f9fc;border:1px solid #d5e1ee;border-radius:12px;gap:4px;min-width:220px;padding:12px 14px;display:grid}.ticket-participant-card span,.ticket-participant-card small{color:var(--tickets-muted);font-size:.78rem}.ticket-detail-grid{grid-template-columns:minmax(0,1fr) minmax(270px,310px);gap:16px;display:grid}.ticket-conversation,.ticket-detail-sidebar{align-content:start;gap:12px;display:grid}.ticket-conversation__head{justify-content:space-between;align-items:end;gap:16px;padding:2px 3px 4px;display:flex}.ticket-conversation__head h2,.ticket-comment-box h2{color:var(--tickets-ink);margin:4px 0 0;font-size:1rem}.ticket-conversation__head>span{color:var(--tickets-muted);font-size:.8rem}.ticket-message,.ticket-comment-box,.ticket-detail-sidebar section{border:1px solid var(--tickets-line);background:#fff;border-radius:14px}.ticket-message{grid-template-columns:36px minmax(0,1fr);gap:11px;padding:15px;display:grid}.ticket-message.is-requester{border-left:3px solid var(--tickets-orange);margin-right:46px}.ticket-message.is-support{border-left:3px solid var(--tickets-blue);background:#f8fbff;margin-left:46px}.ticket-message.is-internal{border-color:#f3c690;border-left:3px solid var(--tickets-orange);background:#fff9f2;margin-left:46px}.ticket-message__avatar,.ticket-participant__avatar{color:#155bd5;background:#eaf2ff;border-radius:11px;justify-content:center;align-items:center;font-size:.78rem;font-weight:900;display:inline-flex}.ticket-message__avatar{width:36px;height:36px}.ticket-message.is-requester .ticket-message__avatar{color:#b45309;background:#fff0df}.ticket-message.is-internal .ticket-message__avatar{color:#9a3412;background:#ffead1}.ticket-message__content{min-width:0}.ticket-message__content>header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-message__content>header>div{gap:2px;display:grid}.ticket-message__content header span,.ticket-message__content time{color:var(--tickets-muted);font-size:.78rem}.ticket-message__content p{white-space:pre-wrap;margin:10px 0 0;line-height:1.55}.ticket-system-event{color:var(--tickets-muted);grid-template-columns:8px minmax(0,1fr) auto;align-items:center;gap:10px;padding:8px 14px;font-size:.8rem;display:grid}.ticket-system-event>span{background:var(--tickets-orange);border-radius:50%;width:7px;height:7px}.ticket-system-event p{margin:3px 0 0}.ticket-system-event time{white-space:nowrap}.ticket-comment-box{border-top:3px solid var(--tickets-blue);gap:13px;padding:17px;display:grid}.ticket-comment-box__head,.ticket-attachments-panel__head{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-comment-box__hint{color:#5a6b82;background:#eef4fc;border-radius:999px;padding:5px 8px;font-size:.76rem}.ticket-composer-actions{grid-template-columns:auto minmax(170px,220px) auto;align-items:end;gap:10px;display:grid}.ticket-send-button{color:#fff;cursor:pointer;background:#16834b;border:1px solid #16834b;border-radius:10px;min-height:40px;padding:0 18px;font-weight:850}.ticket-send-button:disabled{opacity:.65;cursor:wait}.ticket-pending-attachments{flex-wrap:wrap;gap:9px;display:flex}.ticket-pending-attachments figure{border:1px solid #cbd9ea;border-radius:10px;grid-template-columns:46px minmax(0,1fr);align-items:center;gap:8px;margin:0;padding:6px;display:grid}.ticket-pending-attachments img{object-fit:cover;border-radius:7px;width:46px;height:38px}.ticket-pending-attachments figcaption{font-size:.8rem}.ticket-detail-sidebar h2{margin:4px 0 12px;font-size:1rem}.ticket-detail-sidebar section{padding:16px}.ticket-detail-sidebar dl{grid-template-columns:minmax(76px,auto) minmax(0,1fr);gap:8px 12px;margin:0;font-size:.86rem;display:grid}.ticket-detail-sidebar dt{color:#718097}.ticket-detail-sidebar dd{margin:0;font-weight:800}.ticket-participants-panel,.ticket-attachments-panel{gap:10px;display:grid}.ticket-participant{background:#f8fafc;border:1px solid #e0e8f2;border-radius:11px;grid-template-columns:36px minmax(0,1fr);align-items:center;gap:10px;padding:9px;display:grid}.ticket-participant__avatar{width:36px;height:36px}.ticket-participant>div{gap:2px;min-width:0;display:grid}.ticket-participant small,.ticket-participant span{color:var(--tickets-muted);text-overflow:ellipsis;white-space:nowrap;font-size:.78rem;overflow:hidden}.ticket-upload-button{color:#155bd5;cursor:pointer;background:#fff;border:1px solid #c7d6e8;border-radius:10px;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:0 12px;font-size:.82rem;font-weight:800;display:inline-flex}.ticket-upload-button svg{width:16px;height:16px}.ticket-upload-button input{opacity:0;width:1px;height:1px;position:absolute}.ticket-attachments-panel__head>strong{color:var(--tickets-muted);font-size:.8rem}.ticket-attachments-empty{color:var(--tickets-muted);border:1px dashed #cbd9ea;border-radius:11px;justify-items:center;gap:7px;padding:16px;font-size:.72rem;display:grid}.ticket-attachments-empty svg{width:22px;height:22px}.ticket-attachment-gallery{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.ticket-attachment-gallery.is-compact{grid-template-columns:repeat(auto-fit,minmax(130px,190px));margin-top:11px}.ticket-image-attachment{min-width:0;color:var(--tickets-ink);cursor:zoom-in;background:#fff;border:1px solid #d5e1ee;border-radius:10px;gap:6px;padding:5px;display:grid}.ticket-image-attachment img{aspect-ratio:16/10;object-fit:cover;background:#eef3f9;border-radius:7px;width:100%}.ticket-image-attachment span{text-overflow:ellipsis;white-space:nowrap;padding:0 3px 2px;font-size:.68rem;font-weight:750;overflow:hidden}.ticket-file-attachment{color:#155bd5;border:1px solid #d5e1ee;border-radius:10px;align-items:center;gap:8px;padding:9px;text-decoration:none;display:flex}.ticket-file-attachment svg{width:20px;height:20px}.ticket-file-attachment>span{min-width:0;display:grid}.ticket-file-attachment strong{text-overflow:ellipsis;white-space:nowrap;font-size:.72rem;overflow:hidden}.ticket-file-attachment small{color:var(--tickets-muted)}.ticket-preview-backdrop{z-index:3000;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#070f1cc2;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.ticket-preview-dialog{color:#fff;background:#101a29;border:1px solid #ffffff29;border-radius:16px;gap:12px;width:min(920px,94vw);max-height:92vh;padding:14px;display:grid;box-shadow:0 30px 80px #00000059}.ticket-preview-dialog header{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-preview-dialog header>div{gap:2px;display:grid}.ticket-preview-dialog header span{color:#aebcd0;font-size:.72rem}.ticket-preview-dialog header button{color:#fff;cursor:pointer;background:#ffffff1a;border:0;border-radius:9px;width:36px;height:36px;font-size:1.4rem}.ticket-preview-dialog>img{object-fit:contain;background:#07101d;border-radius:10px;width:100%;min-height:0;max-height:calc(92vh - 120px)}.ticket-preview-dialog>a{color:#9cc0ff;justify-self:end;font-size:.78rem}.programacao-feedback-dialog.tickets-resolution-dialog{--programacao-modal-scale:1;border:1px solid var(--tickets-line);background:var(--tickets-surface);border-radius:20px;gap:0;width:min(720px,100vw - 24px);max-width:min(720px,100vw - 24px);max-height:calc(100vh - 48px);padding:0;overflow:hidden auto;box-shadow:0 22px 58px #10284933}.tickets-resolution-dialog>header{border-bottom:3px solid var(--tickets-orange);background:linear-gradient(135deg, var(--tickets-blue), var(--tickets-blue-deep));color:#fff;justify-content:space-between;align-items:flex-start;gap:16px;padding:30px 34px 32px;display:flex}.tickets-resolution-dialog__eyebrow{border-left:3px solid var(--tickets-orange);color:#d45e0d;letter-spacing:.14em;background:#fff;border-radius:999px;align-items:center;min-height:24px;margin:0 0 8px;padding:0 10px;font-size:.66rem;font-weight:900;display:inline-flex}.tickets-resolution-dialog h2{color:#fff;margin:4px 0 0}.tickets-resolution-dialog>header button{color:var(--tickets-blue);width:36px;height:36px;cursor:pointer;background:#fff;border:1px solid #ffffff59;border-radius:9px}.tickets-resolution-dialog>header button svg{width:20px;height:20px}.tickets-resolution-dialog form{background:#f7faff;gap:16px;padding:20px;display:grid}.tickets-resolution-dialog__form-card{border:1px solid #dbe5f1;border-left:3px solid var(--tickets-orange);background:#fff;border-radius:14px;padding:18px}.tickets-resolution-dialog__form-card .settings-label{color:var(--tickets-ink);font-size:.82rem;font-weight:900}.ticket-catalog-admin__forms{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;display:grid}.ticket-catalog-admin__forms form,.ticket-catalog-list article{border:1px solid var(--tickets-line);border-top:3px solid var(--tickets-orange);background:#fff;border-radius:12px;gap:13px;padding:20px;display:grid}.ticket-catalog-admin__forms h2{margin:0}.ticket-catalog-list{gap:14px;display:grid}.ticket-catalog-list article>header,.ticket-catalog-list li{justify-content:space-between;align-items:center;gap:16px;display:flex}.ticket-catalog-list h2,.ticket-catalog-list p{margin:0}.ticket-catalog-list ul{gap:8px;margin:0;padding:0;list-style:none;display:grid}.ticket-catalog-list li{border-top:1px solid #e4ebf3;padding:11px 0}.ticket-catalog-list li span{color:#718097;margin-top:3px;font-size:.78rem;display:block}html[data-theme=dark] .tickets-page,html[data-theme=dark] .tickets-page__header h1,html[data-theme=dark] .ticket-detail-header h1{color:#f4f7fb}html[data-theme=dark] .tickets-page{--tickets-ink:#f4f7fb;--tickets-muted:#b7c4d4;--tickets-line:#334155;--tickets-surface:#111827}html[data-theme=dark] .tickets-page__header p,html[data-theme=dark] .ticket-detail-header p{color:#b7c4d4}html[data-theme=dark] .tickets-table-wrap,html[data-theme=dark] .tickets-kpis button,html[data-theme=dark] .ticket-detail-header,html[data-theme=dark] .ticket-message,html[data-theme=dark] .ticket-comment-box,html[data-theme=dark] .ticket-detail-sidebar section,html[data-theme=dark] .ticket-catalog-admin__forms form,html[data-theme=dark] .ticket-catalog-list article{color:#e5edf7;background:#111827;border-color:#334155}html[data-theme=dark] .ticket-message.is-support{background:#142033;border-color:#365171 #365171 #365171 #4f8df2}html[data-theme=dark] .ticket-message.is-internal{background:#231d18;border-color:#745332 #745332 #745332 #e88936}html[data-theme=dark] .ticket-participant-card,html[data-theme=dark] .ticket-participant,html[data-theme=dark] .ticket-image-attachment,html[data-theme=dark] .ticket-pending-attachments figure,html[data-theme=dark] .ticket-mobile-card{color:#e5edf7;background:#172132;border-color:#334155}html[data-theme=dark] .ticket-mobile-card dl>div{background:#0f1826}html[data-theme=dark] .ticket-assignee-field select,html[data-theme=dark] .ticket-visibility-field select,html[data-theme=dark] .ticket-comment-box textarea{color:#edf3fb;background:#0f1826;border-color:#3d4b60}html[data-theme=dark] .ticket-comment-box__hint{color:#b7c4d4;background:#1d2a3c}html[data-theme=dark] .ticket-upload-button,html[data-theme=dark] .ticket-status-actions button.is-secondary,html[data-theme=dark] .ticket-action-button.is-secondary{color:#79aaff;background:#111827;border-color:#4f8df2}html[data-theme=dark] .ticket-file-attachment{color:#79aaff;border-color:#334155}html[data-theme=dark] .ticket-attachments-empty{border-color:#3d4b60}html[data-theme=dark] .tickets-page__header{background:0 0;border-color:#2a374a}html[data-theme=dark] .tickets-personal-views,html[data-theme=dark] .tickets-resolution-dialog{background:#111827;border-color:#334155}html[data-theme=dark] .tickets-personal-views button[aria-pressed=true]{color:#79aaff;background:#162236}html[data-theme=dark] .tickets-filters-shell{background:#121b29;border-color:#2f3d51}html[data-theme=dark] .tickets-filter-panel.availability-filter-panel{background:#111827;border-color:#334155;box-shadow:0 8px 22px #0003}html[data-theme=dark] .tickets-filter-group{background:#121b29;border-color:#334155}html[data-theme=dark] .tickets-filter-group__title{color:#dce7f4}html[data-theme=dark] .tickets-filter-group__active{color:#ffb477;background:#452b1b}html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-label{color:#c5d2e2}html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-input,html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-select{color:#edf3fb;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background-color:#0f1826;border-color:#43536a}html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-select{background-image:linear-gradient(45deg,#0000 50%,#b7c4d4 50%),linear-gradient(135deg,#b7c4d4 50%,#0000 50%)}html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-input:hover,html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-select:hover,html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-input:focus,html[data-theme=dark] .tickets-filter-panel.availability-filter-panel .settings-select:focus-visible{background-color:#162236;border-color:#6f91bd}html[data-theme=dark] .ticket-mobile-card__link:hover{background:#1a2638}html[data-theme=dark] .tickets-kpis-skeleton>span{background:linear-gradient(100deg,#172132 30%,#243247 50%,#172132 70%) 0 0/220% 100%;border-color:#334155}html[data-theme=dark] .tickets-table thead{background:#193866}html[data-theme=dark] .tickets-table tbody tr:hover{background:#162132}html[data-theme=dark] .tickets-table td{border-color:#334155}html[data-theme=dark] .tickets-kpis button.is-selected{background:#162236;border-color:#4f8df2;box-shadow:inset 0 0 0 1px #4f8df21a}html[data-theme=dark] .tickets-kpis button strong{color:#f4f7fb}html[data-theme=dark] .tickets-table td a{color:#73a7ff}html[data-theme=dark] .ticket-event:before{border-color:#111827}html[data-theme=dark] .programacao-feedback-dialog.tickets-modal,html[data-theme=dark] .tickets-form-grid,html[data-theme=dark] .tickets-operational-scope{color:#e5edf7;background:#111827;border-color:#334155}html[data-theme=dark] .tickets-modal__body{background:#0d1624}html[data-theme=dark] .tickets-resolution-dialog form,html[data-theme=dark] .tickets-resolution-dialog__form-card{color:#e5edf7;background:#0d1624;border-color:#334155}html[data-theme=dark] .tickets-resolution-dialog__form-card{background:#111827}html[data-theme=dark] .tickets-resolution-dialog__form-card .settings-input,html[data-theme=dark] .tickets-form-grid .settings-input,html[data-theme=dark] .tickets-form-grid .settings-select{color:#edf3fb;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background-color:#0f1826;border-color:#3d4b60}html[data-theme=dark] .ticket-create-upload{color:#8bb5ff;background:#172132;border-color:#4f6684}html[data-theme=dark] .tickets-refreshing{color:#8bb5ff;background:#111827;border-color:#40516a}.tickets-page 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